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Grievance officer

Effective 2026-05-07

In compliance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, Senderly designates a Grievance Officer to address complaints from users in India.
Review before launchThis is a working draft generated as a placeholder. It has not been reviewed by a lawyer. Senderly must not rely on this text in production — replace with counsel-reviewed copy before public release.

How to reach us

Name: [Grievance Officer name — fill in before launch]
Designation: Grievance Officer, Senderly
Email: grievance@getsenderly.xyz
Postal address: Senderly, Pune, Maharashtra, India [full registered address — fill in before launch]

What we handle

The Grievance Officer is the point of contact for:

  • Complaints about content hosted on Senderly that violates the IT Rules.
  • Complaints about non-compliance with our Privacy Policy or Terms of Service.
  • Requests under Indian data protection law (DPDP Act).
  • Issues unresolved by support@ within reasonable time.

Response timelines

  • Acknowledgement: within 24 hours of receipt.
  • Resolution: within 15 days of receipt.
  • Content takedown per Rule 3(2)(b) of the IT Rules: within 24 hours of receipt of a valid complaint.

How to file a complaint

Email the Grievance Officer with:

  • Your full name and contact details.
  • The URL or shortcode of the content (if applicable).
  • A clear description of the grievance.
  • Any supporting evidence (screenshots, links, prior support ticket id).

For DMCA / copyright-specific complaints, you can also use the faster web form at /dmca.